After such a long time, I’ve finally broken my Joomla cherry.
I’ve begun creating Joomla templates and using Joomla as my defacto CMS when making websites.
My new personal business website is at http://copywriter.my/.
This news about Philly’s metropolitan wifi LAN (MOWLAN) experiment isn’t new news. They’ve been talking about it for years. I came across the story a few years ago when I was researching a new idea that has yet come into fruition.
My idea was to eradicate cellphone networks and replace cellphones with wifi phones. Phones that work using VOIP.
I was inspired by the development of MOWLANS in Kuala Lumpur, Malaysia, where there is currently the world’s largest MOWLAN. Wifi phones would allow calls to other wifi phones to become absolutely free and calls to land-line phones or cellphones anywhere in the world to be cut as much as 50%. Wifi phones use practically the same technology to communicate by voice as you do using Skype.
Wifi phones aren’t new. Currently, they work exclusively with hotspots like the ones at Starbucks or the ones being established by more and more offices. There are two things holding back the development of wifi phones.
First, there is the lack of network coverage. But with the creation of MOWLANS, this is becoming a moot point. Already, MOWLANS have been established in small towns in the US where cabling is harder to setup and maintain than an internet connection via satellite.
Second (and this was the problem with the establishment of wifi phones in Malayia), the cellphone companies are too powerful. They blocked any talk of wifi phones and the spread of MOWLANS using threats of legal action.
So far, the Philly story hasn’t spoken a single word about wifi phones. But I’m pretty sure that VOIP companies like Vonage are already on the ball.
I just received an email telling me that Openomy.com has launched. Openonomy gives its users the ability to store files of up to 1 gig total on its servers. (There’s no copyright policy on the site that I found so I assume it can be used to store all kinds of video and audio files.) You can add tags to them to describe each file.
But Openonomy isn’t just a file system with tags. If it was, it would just serve as your own private online file catalog. Openonomy also allows its Ruby-savvy users to write applications to manipulate and present the tag data from your file system as well as the file systems of other users. It’s kind of like Ning.com in that sense, but only with the ability to manipulate file tag data.
Research shows that most online retailers are expected to offer free delivery this Christmas. So if your online shop isn’t giving free deliver, try shopping elsewhere.
A survey by Shop.org and BizRate Research suggests 79% of online retailers will offer free shipping with conditions such as a minimum order.
This is a great article from Techcruch on ten things that tech companies can do to get blogged. It’s Techcrunch’s wishlist directed at all the PR reps who keep sending them stuff. But it makes a lot of sense. Most tech entrepreneurs already get most of the points. The ones that they keep missing are points 7 and 8.
7. Be descriptive. Tell me what your product does immediately in crisp and interesting prose that is FOA (Free Of Acronyms). FaceBook is a social networking site for college students. Pandora is a music recommendation engine. See? I need more details down the road, but give me something to hold on to before you jump into the cool way you’ve implemented ajax into the FAQs, or whatever.
8. Tell a Story. Bloggers want to tell a story. Help them. Pandora is different because they break down music technically – interesting! 60% of FaceBook’s users log in daily – wow! Writely is allowing people to visualize a world without thick clients – big story!
Tech entrepreneurs always fall in love with their technology. I’ve been pitched ideas revolving around Ajax and Ruby before. But when I respond with “But how is it different from this-or-that dotcom? And why will this-or-that user segment prefer it?”, I always get blank stares and stammering. The things is, tech entrepreneurs almost never think about who will be using their software or how they will use them before they start building them. The key to success always lies with focusing on the users, not on the sexiness of the technology. It’s pure commonsense.
Yesterday I touched on the topic of studying a company to make it inscrutable. That’s just one of the reasons I always conduct secondary research (research through the internet and other publications) on all my clients. What I look out for is brand impressions — anything that people think is important enough about a company, its products or its employees to mention. Some of the other reasons include:
I have a basic checklist of things I do when I conduct secondary research. For dotcoms, I only do internet research and never bother with paper publications, although I do always ask clients if anyone has written anything about them. You might find this checklist of sites useful since I’m not the only one who uses these techniques. I run all the searches for the company’s name, its website, the brand names for its products and the main people behind the company and the people in the development team. (Incidentally, I also run the same searches for each one of the client’s most prominent competitors.)
I don’t build a dossier on everything or on everyone. But I do make notes. It’s not important for me to bring up everything I find. Sometimes they just aren’t relevant to my branding objectives. But I do need to know who is thinking what so that I can segment the market accurately into primary audiences and secondary audiences — groups of people to whom I need to allocate my branding budget. Everything is really all about the money and how I spend it. But that’s a topic for another day.
The ideal dotcom startup team seems to be CEO, CTO and COO or CFO. Now it’s all well and good to be product and business focused, but who’s looking out for the people who can make or break a business — the users and the public stakeholders? A CEO’s function is to provide strategic vision, a CTO’s to manage the development of the product and internal technologies, a COO or CFO is to look after revenue and expenditures. All these are full-time jobs with weighty responsibilities. Just as weighty as it is the CCO’s (Chief Communications Officer) job which is to manage the outgoing as well as incoming communications of the company as well as looking after its brands. Yet most dotcom startups completely sideline this essential function.
I had drinks with the joint CEOs of Mindvalley.com last night. Both very bright and clued-in guys who have great ideas for web services and products. They both have great vision and are very experienced at producing winning products and partnerships. And while they do know what their consumers want and how to deliver the goods, neither of them has marketing communications expertise and neither does anyone on their development team. Even while their products are in development, buzz still needs to be managed as first time users try out their beta products and talk about them. And someone needs to create marketing communications plans and execute them. Currently, they’re both handling these functions themselves but chinks are starting to appear. There’s not one but two faux Wikipedia pages to promote their products; glaring spelling errors in their marketing materials; use of a free blog host (Blogspot) for their company blog; and at least one instance of evoking the cliched Google’s Law. None of which set very good impressions on the techie crowd — the quintessential first-adopters. I’m not trying to be picky, but a startup that wants to engage the larger community has to first be inscrutably “Slashdot-ready” (and those guys do way a lot more researching).
Read the rest of this entry »
Chris Josephes writes in Oreillynet about an interesting method for finding out if an image that one of your visitors is hotlinking is instead sending a substituted image. Hotlinking is often a danger in forums and blog comments where there is no preset control over what is posted.
Chris says:
If any site user makes a posting that inlines images from a third party server, the editing software should retrieve the image twice using the HTTP HEAD method. For the first retrieval, don’t pass a Referer header. For the second retrieval, set a Referer header that would reference the full URL of the page that would eventually load the image. For both requests, the HTTP server headers Content-Length and ETag should return identical values. If they don’t, that means the web server is sending out different files. Make sure the comment poster is aware of this, and give them the opportunity to correct the problem.
This would be really nice if someone used this method in a plugin for blog CMSes.
Microformats are sets of XHTML standards to present various bits of metadata on websites. They’re usually used for presenting trivial sets of metadata (hence the ‘micro’ monicker). Microformats include the XFN (XHTML Friends Network) and the rel=tag attribute for links.
The microformats.org site says that microformats are “Designed for humans first and machines second, microformats are a set of simple, open data formats built upon existing and widely adopted standards.” While I applaud the effort to make a standard to help developers, I’m not sure microformats is terribly relevant. I’d have to argue that humans don’t see the difference between one way of marking up and another, even if they are standardised. So it doesn’t make a difference to the population. You don’t have to look further than the XFN format for evidence of irrelevancy. It was proposed two years ago by Matt Mullenwegg and has yet to become anything more than an interesting idea. Microformats are certainly not “widely adopted”. But having said that, there is one popular microformat — Technorati’s rel=tag attribute. Unfortunately, the only one who seems to be using it is … yup, Technorati.
Written using Ruby on Rails, Tagifieds.com could quite possibly be a work of genius. I haven’t decided yet. It’s still too new and I haven’t seen the full potential of it yet. In the “About” section, the creator insists that “It’s great for online classifieds, recipes, reviews, rants, scrapbooks, and useful information of all kinds.” Yes, it can be used for all those things, but I’m not sure whether this is the perfect format for any of them. It is a bulletin board, but more in the sense of the corkboard kind with all its chaos, not like the online kind which is often known as a forum. All the posts appear on the front page. And without categories, it may be hard to browse for things — you have to use the search function instead.
Akamai is tracking the number of people who are consuming news from news sites like CNN and BBC around the world. And its providing the numbers on its news usage zeitgeist page. In the last 24 hours six out of seven news site visitors get their news from American sites.
A landmark study from the HP research department finds that social bookmarking is less about sharing than we thought. A large portion of the tags on del.icio.us used by the study group to describe documents on the web were self-referencing (ie mycomments) or for self-organising purposes (ie toread). As an example, in the last 15 days, over 30,000 links had no tags in them, suggesting that they were less for sharing than for self-tracking. But this was not a study of motives, but rather of finding out how links were used and how they were being described. Probably the next step is to distribute a qualitative survey via del.icio.us to its users, asking for information to provide insights into motives of tagging.
Here’s a very good discussion on Slashdot that revolves around business reasons for a company to GPL their code. Some of those include:
The issues that came from this thread http://ask.slashdot.org/comments.pl?sid=159218&cid=13334726 are especially insightful.
Have you ever wondered why so few people bookmark New York Times stories on del.icio.us? I mean they hardly ever appear on the del.icio.us popular list. Not even the recent Karl Rove stories. There is a simple reason. If you have a look at the end of the url of each NYT story, there is a unique session id stuck on it (after .html). It serves no purpose except for NYT to track which pages you visit on the nyt.com site. But not everyone has the patience or the know-how to remove the unique session id data before they post the article to del.icio.us so that only the real url remains.
That means the same article may get posted to del.icio.us hundreds or thousands of times, but because the url is different every time, del.icio.us assumes they are all unique web pages because del.icio.us tracks them by url. As a result, it will appear as if the article has been unpopular.
This is not to say that NY Times articles don’t get passed around. They do. But only when some really popular site like Kottke or Techdirt has linked to them. Then the url they used (with the unique id) will get posted and re-posted. The unique id is great for tracking the popularity of stories and the flow of traffic on nyt.com, but the stories would be even more popular if people knew they were popular. That’s the whole point behind social bookmarking sites like Del.icio.us. To share articles you liked and to read articles recommended by others.
But NYT is not the only purveyor of this mistake. Yahoo News also adds an unnecessary user session id to the end of its urls. So no matter how many times their stories get posted to Fark.com or Metafilter.com, they never make the popular list either. It’s unnecessary because it would be just as simple to embed any user id into their webpages when they are dynamically being generated. And although it isn’t their problem, the admins of del.icio.us could take the initiative to strip session ids from urls. Why, because superfluous data is being added by their users into their database and this is causing errors in the popularity of articles on their site. So there are a few possible solutions, but it doesn’t look like any one is going to make the first move. So it’s up to you. The next time you post a NYT or Yahoo News article to Del.icio.us, please do remember to strip off the unique session id first.
A study called the Internet Campaign Effectiveness Study in the UK found that a lack of communication between marketing and IT is one of the key reasons why serious site failures occur. Site failures might mean slowing down of responses or errors in processing due to timeouts because of heavy traffic.
The study puts the blame heavily on marketers, suggesting that a lack of planning and goal setting coupled with a lack of understanding of the processing power required to service a block of visitors is creating unnecessary stress on existing processing power. I think this is quite unfair because it is notoriously difficult to gauge with any degree of accuracy the number of people who visit a site during or after a marketing campaign. Yes, a seasoned marketer using conventional media can estimate the degree of generated interest based on reach and persuasiveness of the message. But even if he were to supply those figures to a server manager, the manager wouldn’t really be able to tell how much processing power would be required to service the expected visitors. For instance, can anyone tell how many requests a thousand online visitors will make in one hour? And what kind of requests would those be? Database requests or static page requests?
I think the key problem occurs when marketers engage in a heavy burst campaign and don’t tell server managers to have extra power on standby. In a burst campaign, a great deal of effort and money is spent to create an attention explosion toward a website. It would therefore be unreasonable to expect zero server failures with the resulting burst response. Adequate contingencies can always be prepared, but only if the manager is expecting to have to make them.
The McKinsey Quarterly has a good article on tactics for online retailing. The article recommends a strategy of complementary online and offline tactics. Giving the examples of LL Bean and Ross-Simons, it calls the strategy a “triple play” — the online store drives traffic to the bricks and mortar store, while the bricks and mortar store acquires walk-in customers and a direct mail catalog offers traditional from-home purchasing from a hard-copy. In every which way, this strategy targets shopping behaviours and captures the market whichever way that the market likes to shop — with the convenience from the home or the human-contact of offline.
The Washington Post is giving its American online readers the choice of viewing its content based on their zipcode. It will present readers with more news from their area or else it will show a version of their paper that’s more international. I think its great that newspapers are taking advantage of the internet’s customisation quality to make their websites more relevant to different market segments. It’s a great step forward that they’re realising that the market is highly segmented and that the internet can help them achieve targeting with cost-efficiency. Although ecommerce sites like Ebay and Craigslist have been doing it for years, it’s better late than never.
As far as I’m concerned there’s no better magazine for internet businesses and IT department management than CIO.com. Until recently, CIO.com had the policy of driving traffic via RSS by offering multiple feeds for each category of articles that they had. All in, they had about two dozen such feeds. But there wasn’t a feed for the latest articles across all the categories. So CIO.com fans like myself had to subscribe to as many as 10 different CIO.com feeds to get articles on topics that interested me. It was a hard decision to say No, that’s not good enough. And I unsubscribed to all of them.
Just recently, on a re-visit to CIO.com, I found that the policy has changed dramatically. Now, all the two dozen feeds are gone. What was left is a single Latest Articles feed which is available at http://www.cio.com/rss/.
So do look into CIO.com. They have meaty articles like Wikis, Weblogs and RSS: What Does the New Internet Mean for Business? and What leaders look like — a study of the traits of top CIOs.
Agonus.com was a hosting idea that was before its time but has quickly become out-moded. I started it about four years ago when hosting in Malaysia was under the stranglehold of hosting companies that were out of touch with their customers. They were selling 20mb of space for USD7 per month when hosting companies in the US were selling four times the space for half the price. They were also selling domains for USD18 whereas I thought it ought to be half that price. And the industry had sustained that price for several years without waver.
My core competency is consumer analysis and brand creation. So it was obvious to me that hosting in Malaysia needed to catch up with the rest of world and the market was demanding it. I was buying space on American servers for my blog and it seemed that I wasn’t the only one. So I decided to get my own server and bring prices inline with the Americans.
However my competency is not in server management nor is it in business management. So I wasn’t able to adapt to the market as fast as Professors John Hagel III and John Seely Brown advise in their new book The Only Sustainable Edge. The other local server companies saw what I was doing and were soon matching me. Although it made it harder for me to gain new customers, I was exceptionally glad — I was making headway in forcing the industry to change. Last year Exabytes.com.my started offering 2gb of space for under USD5 per month. With a strong burst in advertising, they were able to change the direction of the market and now their 2gb offer is the industry standard.
So now it’s time to pack up Agonus.com. Mission accomplished.