July 29, 2023

Retailing: What’s working with online shopping

The McKinsey Quarterly has a good article on tactics for online retailing. The article recommends a strategy of complementary online and offline tactics. Giving the examples of LL Bean and Ross-Simons, it calls the strategy a “triple play” — the online store drives traffic to the bricks and mortar store, while the bricks and mortar store acquires walk-in customers and a direct mail catalog offers traditional from-home purchasing from a hard-copy. In every which way, this strategy targets shopping behaviours and captures the market whichever way that the market likes to shop — with the convenience from the home or the human-contact of offline.

The McKinsey Quarterly: Retailing: What’s working online